Planning for a visit
Prior to your visit, if you have been requested to perform any tests or scans, please complete them before your appointment. If you are required to fast before your appointment, please follow the specific instructions that were shared with you.
What do I bring for my appointment?
- Singapore NRIC, Birth Certificate/Health Booklet (if you are under 15) or Passport and Employment Pass / Work Permit / Dependent pass
- Civil Service Card / Public Service Card (for civil servants and their dependants only)
- Any other Medical Benefits Eligibility Card/documents
If this is your first visit, please bring along the items listed above and:
- Referral letter from your polyclinic / other healthcare institutions/ private doctor
- Medication, if any
- X-ray and investigation records (within the last 6 months), if any
Do I require Fasting a day before my appointment?
Please do not eat or drink anything after 10.00pm the night before the appointment, if you are undergoing investigative tests or medical treatments which require fasting.
Can I change my appointment dates?
Current patients may change or cancel their existing appointments directly
with our online system.
This service is for all Specialist Outpatients Clinics (SOC) appointments, except for those below, which require closer monitoring:
- Centre for Assisted Reproduction, Gestational Diabetes Clinic, Health Assesment Centre, Haemotology Centre, O&G Centre, Pain Management Centre, Peritoneal Dialysis Centre, Rehabilitation Centre, Renal Clinic, Sleep Disorders Clinic, Urology Centre
- Allied Health appointments (Physiotherapy, Occupational Therapy, Speech Therapy)
- Diagnostic Radiology services (X-ray)
Find out more
Appointment Day
On Your Arrival
Please arrive at least 10 minutes before your registration time. You may register via the self-registration kiosk, using Healthbuddy mobile app or at the registration counter.
Registration
Upon registration, you will be issued a queue ticket and advised which consultation room your doctor is in. Please take a seat while you wait for your number to be flashed on the queue system monitor at the waiting area as well as outside the consultation room. Please note that consultation is by appointment and not on a first-come-first-serve basis.
On your first visit, you will be given an Outpatient Appointment Card to record details of your appointments.
Find out more
After your consultation
Opt for Drop and Go. You can leave right after your consultation. You will receive an SMS of your outstanding bill by 8pm on the day of your visit. If you have a follow-up appointment, we will mail you the details of the appointment within 7 working days. You can also change your appointments using the appointment system.
Visit Appointment System
Charges & Payment
Payment
You may settle your bill via our online payment system, using AXS machine or 7-eleven. Receipts are issued for all payments. Please check the receipts issued and report any inaccuracies to the staff concerned immediately.
Make Payment Online
Medisave
Medisave can be used only for the following approved outpatient treatments:
- Radiotherapy
- Chemotherapy
- Assisted Conception Procedure (ACP) - up to a maximum of $15,000 per couple per lifetime. Please note that there is a cycle limit depending on the ACP cycle number. A patient can use her own or her spouse’s Medisave
- Hepatitis B vaccination for babies delivered at the hospital, excluding tests done in connection with the vaccination
- Dialysis including Haemodialysis, Continuous Ambulatory Peritoneal Dialysis and Home Dialysis. A patient can only use his/her own Medisave for these outpatient treatments
- *Chronic Diseases Management Programme (CDMP) - Diabetes, Hypertension, Lipid Disorders, Stroke, Asthma, Chronic Obstructive Pulmonary Disease (COPD), Schizophrenia, Major Depression, Bipolar Disorders, Dementia, Osteoarthritis, Anxiety, Benign Prostatic Hyperplasia, Parkinson’s Disease, Nephrosis/Nephritis, Epilepsy, Osteoporosis, Psoriasis or Rheumatoid Arthritis
Find out more about the withdrawal limit for Medisave
Collecting Your Medicine
Skip the queue and opt for Medication Delivery service to have your medications delivered to your home of office for free. Alternatively, you may visit any of our outpatient pharmacies to get your SGH prescription filled.
At our outpatient pharmacies, our staff will counsel you on the proper use of your medications, including any possible side effects and precautions to observe.
Request for medication delivery
Location and Opening Hours
Our outpatient pharmacies are conveniently located around the hospital for you to collect your medications.
Block 4 Level 1 Pharmacy Mondays to Fridays: 8:30am – 6:30pm
except Wednesdays: 9.00am - 6.30pm
Saturdays: 8:30am – 12:30pm
Sundays & Public Holidays: Closed*
Bowyer Block Pharmacy
Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*
SingHealth Tower Level 3 Pharmacy
Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*
*We are closed at 1pm on eve of New Year, Chinese New Year and Christmas.
