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Before Video Consultation

For all medical emergencies or if you feel unwell, do not proceed for Video Consultation. Please proceed to your nearest Polyclinic, General Practitioner (GP) Clinic or Emergency Department. 

Prepare for VC

What are the risks and limitations of a VC?

  • Your clinical care team will not be able to examine you physically or take your vital signs
  • Your condition will be assessed and managed based on information you provide during the consult
  • If you feel that VC is inadequate to address your medical condition, you should terminate the VC at any time, and arrange for an in-person clinic visit
  • Minors (i.e. <16 years old) or those without agency (e.g. dementia patients) must be accompanied by parent, guardians or next-of-kins

Confidentiality of Personal Data

Personal Data collected, used, or disclosed for this VC will be kept confidential. There will be no screenshots, photographs, audio, and video recordings (“Recordings”) done by both Hospital and patient during the VC with any means without prior agreement.

Charges

  • The charge for video consult is 20%* less than your usual consultation fee . Refer to the charges on our outpatient consultation.
  • Video consult fee is MediSave Chronic Disease Management Program (CDMP) claimable (if suitable).
*Only applicable for follow-up doctors’ consult fee

Before Video Consult Day

  1. Make sure you have downloaded Zoom

  2. Ensure you have received the Zoom meeting links. It will be sent to you via SMS 
    1. 1 day before VC and 
    2. at least 30 minutes before your VC 

  3. Please prepare a computer with camera, or mobile phone for VC

​FAQs

Consult fees and claims

Video Consultation service is chargeable. The fee will be as per standard charges of an outpatient physical consultation fee, with a 20% discount for doctors’ video consultation. You can refer to our Outpatient Charges page on our website for the rates.
Usage of MediSave is allowed for all chronic conditions under the Chronic Disease Management Programme (CDMP*). Only Video Consultation charges and drugs/investigations/scans ordered for chronic conditions under the CDMP can be paid for using MediSave.

*There are 23 conditions under the CDMP. They are diabetes (including pre-diabetes), hypertension, lipid disorder, schizophrenia, major depression, bipolar disorder, anxiety, stroke, asthma, COPD, dementia, osteoarthritis, benign prostatic hyperplasia, Parkinson’s disease, chronic kidney disease (nephrosis/nephritis), epilepsy, osteoporosis, psoriasis, rheumatoid arthritis, ischaemic heart disease, allergic rhinitis, gout and chronic hepatitis B.
The care and review of your medical condition provided through Video Consultation is similar to what you would have received during a physical consultation. As such, you will still be required to pay for the service.
You can retrieve your bill from Health Buddy, under payments tab. Alternatively, you can visit our Patient Financial Services page.
Video Consultation is an approved mode of consultation. You can write to us at [email protected] with your details and we will assist you accordingly

Before Your Session

Zoom meeting details will be sent to you via SMS (i) 1 day before your video consultation and (ii) at least 30 minutes before your video consultation. 

If you do not receive by then, please contact us at:

The healthcare provider may not have entered the session yet because of a previous consultation. Please wait in the Waiting Room. Should there be any disruptions from our side, our staff will contact you and assist in rescheduling your appointment.

Waiting for your video consult

Kindly wait for your healthcare provider in the Zoom Waiting Room. We seek your kind understanding as there may be a delay in the previous consultation. If there is disruption for your video consultation, our staff will contact you and assist in rescheduling your appointment.

Zoom meeting details will be sent to you via SMS (i) 1 day before VC and (ii) at least 30 minutes before your VC. If you do not receive by then, you can drop a note to us at:

You will be rescheduled to another session by our staff, and you will receive either a SMS or Push Notification on your Health Buddy app.
Yes, as long as the patient is agreeable.

During Your Session

You can drop a note to us at:

The VC session will not be recorded. We do not keep a copy of the session in our system.
Inform your doctor during your video consultation. You will receive a MC digitally via DigiMC. It is sent via an SMS with a link to download. Key in your date of birth to do a one-time unlock of your digital MC, and you may then save or forward the digital MC to your employer.
Adjusting your video and audio during Video Consult
Adjust the volume or video settings as shown at the bottom left of this image
Do not worry. Your care team will be waiting for you. Please join back the session with the same Zoom meeting details provided.
To end the video consultation, please click the “Leave” button.

After Your Session

You may raise your preference to the healthcare provider.

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